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CORONAVIRUS Help Information

We are sharing available information to help support our local community during the current crisis.

A new Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic. For further information and how to download this app please go to the following link - Suffolk County Council:




You may also find the following link information helpful:



Who For



Coronavirus (COVID-19): personal protective equipment (PPE) hub

health and social care and other non-health sectors

Collection of guidance on personal protective equipment (PPE), and infection prevention and control (IPC).

We are currently experiencing sustained transmission of COVID-19 across the UK.


Coronavirus (COVID-19): looking after people who lack mental capacity

health and social care

Emergency guidance for health and social care staff who are caring for, or treating, a person who lacks the relevant mental capacity.

During the outbreak, the principles of the Mental Capacity Act 2005 (MCA) and the safeguards provided by the Deprivation of Liberty Safeguards (DoLS) still apply.


Children's Commisioner: Children's guide to coronavirus


Aimed at children:
- Answer your questions about coronavirus
- Tell you how to stay safe and protect other people
- Help you make the best of your time at home

Information correct as of 27 March 2020


Coronavirus (COVID-19): guidance

Main collection of guidance for anyone in any setting
- Guidance for the public
- Guidance for non-clinical settings
- Guidance for health professionals
- Infection prevention and control
- Sampling and diagnostics

Added COVID-19: Guidance for stepdown of infection control precautions within hospitals and discharging COVID-19 patients from hospital to home settings


Coronavirus (COVID-19): guidance for schools and other educational settings

staff, parents and carers, pupils and students.

Updated 'Coronavirus (COVID-19): school closures' information on mental health issues, educational staff from overseas, primary school place offers for April 2020, exclusion and the governing board’s duty to reinstate excluded pupils.


Closing certain businesses and venues


Updated designation letter including additional details on which authorities are designated under the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020.


NHS - COVID-19 go-to page

General Public – this is the only site we should be promoting to the public for information



GOV.UK – COVID-19 homepage

Main cover webpage for all government guidance for public & professionals alike



Full guidance on staying at home and away from others


The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives.


COVID-19: guidance for households with possible coronavirus infection

households with possible infection



Coronavirus outbreak FAQs: what you can and can't do




Coronavirus: How to help safely




COVID-19: guidance on social distancing and for vulnerable people




COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

All adults and children who should be shielded and their family, friends, and carers



COVID-19: guidance for the public on mental health and wellbeing




COVID-19: guidance on supporting children and young people’s mental health and wellbeing

parents and carers on looking after children or young people



Mental health support and advice from:

General public, staff and carers



Chronic disease self- care during COVID-19:

General public



COVID-19: cleaning of non-healthcare settings

non-healthcare settings



COVID-19 essential travel guidance




Further businesses and premises to close




COVID-19: infection prevention and control

health and care systems and providers

updated guidance from Public Health England on PPE, including:
Table 1 - Recommended PPE for healthcare workers by secondary care clinical context
Table 2 - Recommended PPE for primary, outpatient, and community care
Table 3 - Recommended PPE for ambulance, paramedics, first responders and pharmacists
Table 4 - Additional considerations for COVID-19


COVID-19: personal protective equipment use for non-aerosol generating procedures

health and care professionals

Added updated PPE video.


Coronavirus (COVID-19): guidance for children's social care services

local authorities and their partners

Advice about coronavirus (COVID-19) for local authorities and their partners to help support and protect vulnerable children.


Coronavirus (COVID-19) information leaflet

UK households

This leaflet has information on what everyone must do to help stop the spread of coronavirus. There is also information on spotting the symptoms, advice for vulnerable groups, and information about government support for businesses and workers.

This information is available in different languages and alternative formats and can be ordered from campaign resource centre.

This leaflet was prepared for distribution to UK households from 3 April 2020, and was in line with the latest guidance at that point.


Coronavirus (COVID-19): transport and travel guidance

everyone using transport or working in the transport sector during the coronavirus outbreak.

Information for people using transport or working in the transport sector during the coronavirus outbreak, including:
-Using public transport
-Driving private vehicles - cars, vans, motorbikes
-Bus and lorry drivers
-Freight, bus and road transport businesses
-Transport workers
-Maritime and shipping
-Aviation and flying
-Overseas travel


COVID-19: guidance for employees, employers and businesses

employees, employers and businesses

Added links to the business grant funding guidance, and the expanded retail discount guidance for local authorities.